Check compatibility, get connected and find clear answers to common questions.
Rheon does not claim support for other pump models.
Sign in with your Kamoer account for remote status and control through Kamoer’s service.
Connect directly when you are near the pump. No internet or cloud service is used in this mode.
Use Cloud mode with your existing account, or Bluetooth when you are beside the pump.
Select the pump from your account or the nearby Bluetooth scan.
Check calibration and route tubing into a measuring container before testing with a small volume.
Confirm times and volumes carefully before relying on automatic dosing.
Confirm that you are using the same Kamoer account and account region as the pump, then refresh the device list. If the official service is unavailable, Rheon cannot reach the pump through Cloud mode.
Move close to the powered pump, enable Bluetooth for Rheon in system Settings and make sure another phone is not actively connected. Then scan again.
Review the schedule volume and pump calibration. Test into a measuring container before dosing an aquarium, particularly after changing tubing or calibration.
Volume alerts require Rheon Plus and notification permission. Check both the app-wide and pump-specific alert settings, and confirm notifications are allowed in system Settings.
Some account, history and firmware information is available only through Kamoer’s cloud. Bluetooth focuses on direct pump configuration and control.
The best route is Settings → Send Feedback inside Rheon, where you can choose whether to attach a screenshot or diagnostic logs.
Email [email protected]Never email passwords, authentication codes or account tokens.
